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 24*7 Solutions
Company Overview
24*7 SOLUTIONS :- specialize in all forms of call center outsourcing services. It includes outbound and outbound call center services which helps you better utilize..." your time, money and resources, and boost your bottom-line. We partner with you to provide you the entire spectrum of BPO services using our experience, industry insights and proven, repeatable methodologies.
24*7 SOLUTIONS :- outbound call center services have specialization in lead Generation, Appointment Scheduling, Research Surveys , and Telemarketing in Mortgage, Insurance , Telecom Industries etc.
24*7 SOLUTIONS:- is always striving to set new standards for quality by maintaining the perfect balance of world class technological resources, best systems and a highly professional team to run them. We understand that nothing is more essential to ensure customer delight than quality.
24*7 SOLUTIONS:- has, as its core philosophy, a commitment to excellence and it is this focus on quality above all else, which has been more than amply proved in the individual approach of its promoters. This has been inculcated as a business philosophy within the Group and pervades all its activities. Last Peak perceives it will garner work volumes, and its vision is to create in-house capacity to service the workloads generated.
We are committed to :
- Being flexible and responsive to our customer's need and expectation by serving them for 24x7
- Ensuring that service requirements are adhered throughout the process
- Generating high degree of motivation by providing an environment of equal opportunity and scope of growth for all.
- Operating and establishing “Partnership & Relationship” with our clients by providing them with competitive and effective service.
we Believe in Quality....................we Believe in Quality...........................we Believe in Quality
is a small Company wherein few experienced people are working together independently. offers Marketing services and Technical services, and provides companies with outsourcing services to assist them in setting up the most efficient management of remote-client relationships. The integration of the telesystems allows GCC to supply companies with an efficient client / prospective client contact base in order to provide quality and tailored solutions
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Outbound Telemarketing Services - Cold Calling, Telephone Surveys, Lead Generation, Lead Qualifying, Appointment Setting.
Inbound Telemarketing Services - Customer Support, Helpdesk, Order Taking, Answering Service.
Financial Lead Generation - Investors Leads, Stock Investors, Real Estate Investment Leads, Business Opportunity Leads, MLM Leads
Residential - Home Mortgage Telemarketing, Debt Consolidation Leads Vending Machine Locations
B2B Insurance Appointment Setting
Non-Profit Organization - Fund Raising Lead Generation |
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Customer Service
Outbound Telemarketting
Lead Generation
Banking & Insurance
Appointment Setting
Third Party Verification |
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24*7 Solutions has put together an extraordinary team of customer service professionals, robust technology and proven technique to provide you the best customer connections you need.
Our Mission: “To provide our clients with the highest levels of performance and to be committed to continually investing in our people, processes, infrastructure to deliver world class service standards |
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Quality is the framework of Xplore’s business policy and will always be. Quality consciousness, Adherence to quality parameters and redefining the policies are the determining factors behind customer Satisfaction , reduction in client rejections, increase in revenue generation.
The quality process is divided into:
Call Quality Monitoring ("CQM"), which is a quality measurement tool to evaluate and establish the quality of voice delivery which can be random or sporadic. This is across the multiple parameters of customer support soft skills, product knowledge and resolution accuracy of an agent.
Data quality assurance, which is a quality measurement process to ensure accuracy of the data captured, updated and validated by an agent. This ensures that the error rates are within the service levels prescribed by the client and moves towards zero defect principle.
Compliance Monitoring, which checks for adherence to legal and statutory compliances and conformance to client specified policies and procedures in other words the latter which in the industry is better known as “critical to quality” adherence.
Quality on Quality, which is a process to check the accuracy of the call quality evaluation carried out by the Transaction Monitoring Officers who work in quality assurance processes.
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